Friday, April 30, 2004

Charter Cable Sodomy

After having been a long-time customer of Charter's Cable services, and having never missed a payment, I recently forgot to mail my check. Honest mistake. Now, I've been getting a lot of pressure from my wife to trash Charter and go Dish because of the price point and Charter's abysmal customer service. She's even gone so far as to make an installation appointment with Dish without telling me. So I sent in the check to Charter a couple days ago and called them today to see if they would be so kind as to turn in back on - no dice. I told them I would give them the check number - no dice. I told them I had an appointment to have Dish installed that I was planning to cancel because I wanted to keep Charter services and would they please recognize that I've been a good customer for several years - no dice.

So, I tried to cancel my services - they wouldn't do it until they receive payment. WTF??? So, If I were to suddenly go into some kind of financial trouble and couldn't make my payment, Charter would just keep billing me for a service I'm not even receiving until I pay them? WTF?!?

Suffice to say, I didn't cancel my Dish installation appointment.

UPDATE: As I've been googling on such niceties as "charter sucks" and "f*ck charter," I've discovered what appears to be a groundswell of disgust with the company. Can you say government-facilitated monopoly?

posted by Malaclypse the Tertiary at 6:17 PM ·

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